Refund and Returns Policy

Return and Refund Policy for Indian Polos

Last Updated: 15/12/2023

Welcome to Indian Polos (“us,” “we,” or “our”). This Return and Refund Policy outlines the terms and conditions for returns and refunds related to products purchased through the Indian Polos website (the “Service”).

1. Returns

1.1 We accept returns within 5 days from the date of delivery.

1.2 To be eligible for a return, items must be unused, in the same condition as received, and in the original packaging.

2. Return Process

2.1 To initiate a return, please contact our customer service team at support@indianpolos.com with your order number and details of the item(s) you wish to return.

2.2 Our customer service team will guide you through the return process and provide instructions for shipping the item(s) back to us.

3. Return Shipping

3.1 The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part or a defective product.

3.2 We recommend using a trackable shipping method to ensure the safe return of the item(s).

4. Refunds

4.1 Refunds will be processed within 5 business days of receiving the returned item(s).

4.2 The refund will be issued to the original payment method used for the purchase.

5. Non-Returnable Items

5.1 Certain items are not eligible for return, including:

• Personalized or customized items
• Underwear and intimate apparel
• Items marked as final sale

6. Exchanges

6.1 We currently do not offer direct exchanges. If you need a different size or color, please return the original item(s) for a refund and place a new order.

7. Damaged or Defective Items

7.1 If you receive a damaged or defective item, please contact our customer service team within 10 days of receiving the product. We will arrange for a replacement or refund.

8. Cancellation of Orders

8.1 Once an order is placed, it cannot be canceled. Please review your order carefully before confirming the purchase.

9. Contact Us

If you have any questions about our Return and Refund Policy, please contact us at support@indianpolos.com